Refund policy

You have the right to withdraw from this contract within fourteen days, without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Olivier Mboma, Auer Schulstr 6, 42103 Wuppertal, mail: artvijera@hotmail.com) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose. However, this is not mandatory.

You can transmit the model withdrawal form or another clear declaration.

If you make use of this option, we will immediately send you a confirmation of receipt of your revocation, for example by e-mail.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. If only part of the order is returned to us, we will not refund any delivery costs.

For the repayment, we will use the same means of payment that you used for the original payment, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Template cancellation form

(If you want to cancel the contract, please fill out this form and send it back to us. 

To

Olivier Mboma
Auer Schulstr 6
42103 Wuppertal

mail: artvijera@hotmail.com
 
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods
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__________________________________________________________
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Ordered on ______________ / received on ____________________
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Name of consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only in case of paper notification)
 
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Place, date